Shipping policy
At Tibi Jewels, we proudly ship to most countries worldwide. Our priority is to ensure your order arrives safely and in a timely manner, wherever you may be.
We offer free worldwide shipping on all orders.
ORDER PROCESSING TIME
Due to high demand during ongoing promotions, order dispatch may occasionally experience slight delays.
Please note that order preparation begins 10 minutes after your order is completed.
During this period, you may request an order change or cancellation. Once preparation has started, we are unable to make any modifications or cancellations.
All orders are prepared and shipped within 24 to 48 business hours after payment confirmation and the processing window.
Orders placed on weekends or public holidays will begin processing on the next business day.
You will receive a shipping confirmation email with your tracking link once your order has been dispatched. Please allow 2 to 4 days for tracking updates to appear in the courier system.
SHIPPING METHODS
We use reliable international courier partners depending on your destination, including carriers such as DHL, FedEx, Aramex, USPS, and other regional partners.
All shipments include standard tracking so you can monitor your delivery progress.
ESTIMATED DELIVERY TIMES
Delivery times vary depending on your destination. The following estimates apply after the order has been dispatched using Standard Tracked Shipping.
United States & Canada: 5 to 9 business days
Europe: 5 to 7 business days
United Kingdom: 5 to 8 business days
United Arab Emirates: 5 to 9 business days
Saudi Arabia: 5 to 9 business days
Australia & New Zealand: 7 to 10 business days
Mexico: 7 to 10 business days
Rest of the World: 7 to 10 business days
Delivery timelines are estimates and may occasionally vary due to customs processing, local holidays, weather conditions, or courier delays.
CUSTOMS, DUTIES AND TAXES
For most destinations we ship Delivered Duty Paid (DDP), which means import duties and taxes are prepaid and you won’t be billed on delivery. In a small number of remote markets local customs fees may still apply, if you have any concerns about your destination, please contact us before ordering at info@tibijewels.com
SHIPPING AVAILABILITY
We deliver to most countries worldwide. However, a few remote regions or islands may be excluded from delivery.
If your country appears as an available option during checkout, we are able to ship to your location.
If you experience any issues placing your order, please contact our support team for assistance.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number via email.
You can use this tracking number to follow the delivery progress directly on the courier's website.
If tracking updates are not immediately visible, please allow 48 to 72 hours for the courier system to display movement.
ORDER CHANGES AND CANCELLATIONS
You have a 10 minute window after placing your order to request any changes or cancellations.
After this period has passed or once the order has entered processing, modifications are no longer possible.
To submit a request, please contact us immediately at info@tibijewels.com
LOST, DAMAGED OR DELAYED SHIPMENTS
If your order appears lost, significantly delayed, or arrives damaged, please contact our support team with your order number and tracking details.
If an item arrives damaged during transit, please provide photos of the packaging and product so our team can investigate and assist you as quickly as possible.
We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
DELIVERY EXPECTATIONS AND TRANSPARENCY
All shipping timelines and delivery estimates displayed at checkout reflect the terms outlined in this policy.
If you notice any discrepancy between the checkout information and this policy, please notify our support team so we can review and correct it promptly.
NEED ASSISTANCE
If you have any questions regarding your order or shipping, we’re here to help.
Email: info@tibijewels.com
We reply within 24 hours, 7 days a week.
Your satisfaction is our priority. We’re committed to making every Tibi Jewels experience smooth, elegant, and stress free.
